top of page
Daycare
Dogs require proper socialization and they have a strong desire to explore and communicate through specific body language. Through proper socialization, they gain interaction experiences and make friends, which is essential for their overall well-being.
-
What's our operating hours?Our operating hours are from 8:00 AM to 5:00 PM, Monday through Saturday. We are closed on Sundays and open on statutory holidays.
-
What kinds of dogs are best suited for your services?Our services cater to dogs of various breeds, sizes, and temperaments. However, all dogs must pass a behavior assessment to ensure they can safely interact with others.
-
What are the pick-up and drop-off times?Pick-up and drop-off times are listed on our website and social media pages. Please adhere to these times to ensure smooth operations. A service fee may charge for extended Pick-up and drop-off time.
-
Is there a trial period before boarding?We strongly recommend that your dog completes our free assessment and participates in daycare program for a reasonable time before enrolling in our boarding program. This greatly reduces a dog's anxiety and stress around unfamiliar people and environments, helping them to better adapt to the boarding experience here.
-
What should I do if my dog has behavioral issues?Please inform us in advance about any behavioral issues. We focus on positive reinforcement methods and may suggest professional training if necessary.
-
What should I bring during my dog’s stay?Please bring enough food for the entire stay and proof of your dog's vaccinations and deworming records. You may also bring any necessary prescription medications and a couple of toys or blankets if your dog doesn't have destructive behaviors.
-
What kind of outdoor activities are provided?Dogs enjoy scheduled outdoor activities according to the services. We provide professional supervision to ensure safety during all activities.
-
How are the dogs grouped for activities?Dogs are grouped based on their breed, size, temperament and sociality. This ensures that all dogs can interact safely and enjoy their time with other dogs.
-
What happens during inclement weather?During bad weather, dogs will have potty breaks and activities in their indoor kennel runs. For safety reasons, outdoor activities are limited during inclement weather condition.
-
What if my dog has special needs or health issues?We currently offer basic feeding and administration of prescription medications and supplements. For more complex medical needs or post-operative care, we recommend seeking professional veterinary assistance.
-
What if my dog needs to be fed a specific diet or medication?We administer medication to your dog according to your or your veterinarian's instructions. Additional charges may apply for customized feeding and medication administration.
-
Is there an additional fee for special care?Yes, a 10% additional service fee is applied for dogs with behavioral issues or specific conditions, such as dogs that are not neutered/spayed or in heat therefore requires solo-play.
-
How are safety and hygiene maintained?The dogs' indoor areas are equipped with fully automated, 24/7 climate control and ventilation systems. Our staff cleans, flushes, and disinfects the indoor areas daily according to set protocols. The outdoor play areas and outdoor runs are treated monthly by professional pest control specialists.
bottom of page